- Ordering Eat My Logo Products
Eat My Logo require a minimum two-week lead time from order to dispatch for standard prices to apply. If orders are placed within the two-week lead time Eat My Logo reserves the right to charge a 10% express handling charge to the order. This will only be applied if overtime is required by our team to produce the order within the shorter timescales given.
- Product Delivery
You will be asked to choose a specific delivery date when placing your order and we will book courier for that day. If you have given us mobile phone numbers and emails addresses relating to the order then the couriers will send delivery updates and information via these mediums. If you are unable to accept a delivery on the chosen date, please contact the courier via the details shown in their text or email communication with you, or alternatively contact us on 01772 472 580 between 9am and 5pm, Monday to Friday.
We will deliver to the address provided by you. If that address is incomplete or incorrect in any way, we accept no liability for late delivery or non-delivery. Any redirection charges must be paid for by you.
It your responsibility to ensure that someone is available to receive the delivery between 8am and 6pm as the courier may not be able to re-deliver that day. If nobody is available to accept delivery the courier will leave a card with details of how to arrange re-delivery, or collection from the recipient’s local collection office. They may also send you a text or email.
Please be aware that it is the policy of the couriers to destroy any food products that are not delivered on the requested date, so it is critical you let the couriers or Eat My Logo know ASAP if no-one is there to receive a delivery. If a courier cannot deliver an order due to there being nobody available at the address or there being no access to an address and it is subsequently destroyed, Eat My Logo Limited cannot offer a refund on the order.
All of our products are delivered using a reliable, next-business-day delivery service to ensure your cake arrives on time. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. All of our products keep well for several days, please see the individual listings for details.
Our standard delivery charge based upon the weight of your order and the number of courier boxes per delivery location, and the time an date of the delivery. We will always quote for delivery based on the consignment arriving between 12:30 and 16:00 Monday to Friday. Earlier deliveries are available at a surcharge as well as weekend deliveries. We cannot arrange for delivery on Bank Holidays. Deliveries to remote areas may take an extra 24 hours and attract extra charges.
Delivery times are ‘target time’ only. This means the courier will aim to deliver your products by the chosen time, but they do not guarantee it. The vast majority of deliveries are made within the target times, however earlier deliveries are the ones that are most likely to experience delays due to the unpredictability of rush hour traffic that can affect the courier drivers route. We cannot accept any liability for late delivery.
We can deliver cakes to the UK, Northern Ireland and parts of the Irish Republic. The locations listed below are classed as remote and will attract additional courier charges.
- Scottish Highlands & Islands and certain Scottish postcodes classed as remote
- Northern Ireland
- Irish Republic
We ask that you provide a contact telephone number for the recipient in case of any problems with the delivery. However, we cannot arrange for the recipient to be contacted prior to delivery.
You should contact us immediately if your cake does not arrive within the time frames described above. We may be able to track the progress of your delivery. We can only contact the carriers between 9.00 a.m. and 5.00 p.m. Monday to Friday excluding Public Holidays. We will do everything possible to ensure your cake arrives on time, but as we have to rely on third party services this is out of our control.
If delivery is to a large building such as an office, hospital or school, please check with your post room or reception before contacting us as often deliveries are accepted without the recipient’s knowledge.
Your order will be very carefully packaged so that it arrives in perfect condition. In the unlikely event that any item appears to be missing, or has been damaged during transit, we must be notified within 24 hours of receipt, or the next working day. Any replacement products, refunds or compensation will be considered and may be granted, at our discretion and only in the event that the item is damaged beyond reasonable use. We will require evidence of any damage, which must be received by us within 2 days of the original delivery. This evidence may be in the form of photographs and must include the original packaging.
Should any item be returned to us by the carrier after an unsuccessful delivery attempt any additional charges for the return must be paid by the customer.
In the unlikely event that an item is lost during transit we must be notified within 48 hours of expected delivery. Compensation may be available, up to a maximum of the price paid by the customer, if the cake cannot be traced and is confirmed as lost by the carriers.
- Payment, Refunds and Cancellations
Eat My Logo require payment in full before the products are dispatched unless agreed with us beforehand. Failure to pay may result in the products being withheld.
We want you to be completely satisfied with every purchase that you make from us. However, we do understand that there may be rare occasions when you wish to return an item. If you are unhappy with a product for any reason, please contact us immediately.
For non-personalised or non-food items you have the right to cancel your order for any reason within 7 days of placing your order. Your payment will be refunded in full, provided the items are returned to us in their original condition and packaging.
As our cakes and other edible products are made to order and personalised to your specification, orders cannot be cancelled once the item has been made or decorated. However, should you wish to change or cancel your order at any time please contact us immediately and we will do our best to meet your needs.
Any returns are at the expense of the customer. The use of a recorded delivery service for any returns is highly recommended for your own protection.
If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by the customer, the full amount, plus an administration fee and any additional fees incurred by Eat My Logo Ltd will become payable by the customer.
We may decline to accept your order for any reason whatsoever. We may otherwise cancel any order or any part of it. Other than as set out in these terms, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.
Most of our products are made from scratch on our premises using ingredients purchased from reputable providers. In some circumstances we may buy in cakes and biscuits from reputable wholesale providers and add the personalised branding on our premises.
All products will be supplied with ingredient labels and full ingredients are available upon request. If our products contain nuts this will be clearly labelled, however we cannot guarantee that some of the ingredients we have procured to make the finished products are completely free of nuts.
6. Image Quality
We will do our best to reproduce your logo or image to the best quality we can, however printing onto icing is not an exact science and we cannot 100% guarantee to reproduce an exact replication of an image to the same quality as traditional in onto paper. For more information please see our Print Guidelines.
Our print guidelines detail our requirements and any limitations of our technology when printing images and logos. Customers placing orders will accept our and there will be no financial redress should in the event that the image quality not be as required.
You must only supply us with images for which you own copyright, or which you are authorised to supply to us by the copyright owner. You warrant that none of the images you supply contain anything which would infringe any copyright, trade mark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone sending any material in breach of this these terms.
Images supplied to us remain under the existing copyright. By supplying us with an image you are granting us a licence to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Eat My Logo Ltd using the images you supply.
For companies, organisations and cake decorators providing corporate logos or trademarked images: It is the customer’s responsibility to ensure that any material supplied in any medium is not protected by any copyright law, or that any necessary permission for Eat My Logo Ltd to reproduce such images has been obtained.
We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our website or other advertising media, unless specifically requested by you not to do so.
You must not supply us any images or any other material, or any content within such images, which contain any threatening, defamatory, blasphemous or pornographic material, or show any kind of child abuse, or are racially offensive or abusive of any religion, or likely to incite hatred against any person or group, or are otherwise criminal or offensive in the minds of reasonable people, or are obscene or menacing or harassing in any way, or breach any applicable law.
- General Terms
You must pay in full by debit or credit card in advance when you submit your order with us either via the website or on the telephone. We will accept payment by BACs and Paypal. Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or despatched.
Working days are Monday to Friday excluding Public Holidays in England.
Eat My Logo Ltd or any of its partners shall not be liable for any consequential loss to the customer whether this arises from a breach of contract or any other way.
Eat My Logo Ltd’s total liability for any claim howsoever arising shall not exceed the price paid by the customer for the goods supplied by Eat My Logo or any of its partners.
Product images used on our website or other media are for general illustration purposes only and the delivered product may vary from that shown.
Your statutory rights are not affected by any statement contained in this document or our website.
English law applies to all transactions.
By placing an order with Eat My Logo, either through our website, over the telephone, or by any other medium you are agreeing to these terms.