We always aim for a great standard of service, and we strive to reach out to each and every customer to find out more about how we can help them. Our sales team work hard to ensure that all of our accounts feel valued and well looked after. To celebrate upcoming ‘Get to know your customers day’ we’ve put together some of our tips on boosting your customer relationships.
#1. PICK UP THE PHONE 📞
There’s nothing more valuable than calling your customers to check in with how business is going. It makes your key clients feel valued and reminds them that you’ve got them in mind. Research suggests that people opt for an email or message too often, when a phone call will help enable a much better relationship. More can be said in a short phone call than a full chain of email communications!
#2. MAKE SMART RECOMMENDATIONS 🧠
You know your products/services better than anyone… Your knowledge of the small details of your products and services have been acquired over time and offering your customer some guidance on what solution works best in their situation. Pass on this valuable knowledge and allow your customers to make intelligent decisions that they’ll thank you for. They are also more likely to become a returning customer.
#3. FIND OUT ABOUT THEIR BUSINESS 💼
Do some homework! Talk to them and learn more about how they work as an operation. Do you know where they are based? how many staff members they have? Do you speak to one department or multiple? It’s always interesting to find out about the finer details. You’ll get a better idea of where you can help them! Businesses that take the time to research their clients are much more likely to solve their problems effectively.
#4. SEND THEM A BRANDED TREAT 🍪
We’ve worked with hundreds of businesses to provide edible branded treats for their key customers. It’s a sure-fire way to make them smile and can help you stand out from your competitors. You can reach out to your key accounts this ‘get to know your customer day’ sending a giftbox of logo branded treats. It’s also a great way to introduce them to a form of merchandise that they may have never seen or thought about.
Feeling wise and wanting some assistance with step 4? Get in touch with us today and let’s talk about what you’re looking to achieve.