KEY POINTS FOR A SUCCESSFUL DELIVERY – SUMMARY
To ensure your delivery arrives at the right place and for the attention of the right people, please ensure you provide us with the following information. Failure to provide this information may complicate the delivery of your products.
- Delivery date and target time – either by 10:30 / by 12:30 / by 16:00. Delivery costs vary by target slot.
- Accurate full postal address including postcode – There may be delivery restrictions to venues such as exhibition or shopping centres, please ensure you make us aware of these.
- Delivery contact name and telephone number – We MUST have a contact name for each delivery location along with a phone number. Many sites will refuse deliveries with no contact name (or even if the person has left) and we cannot guarantee re-delivery if it is turned away.
- Email address for the courier delivery notifications – Delivery notifications can either go to the email address of the person placing the order or to the receiving customer. The email address you provide will receive delivery notifications and tracking details from our couriers.
Further detailed information about deliveries is below.
DETAILED DELIVERY INFORMATION
WHERE DO WE DELIVER
We can deliver products to the UK, Northern Ireland, and parts of the Irish Republic.
The following locations are classed as remote or international and incur additional courier charges:
- Scottish Highlands and Islands and certain Scottish postcodes are classed as remote.
- Northern Ireland, Isle of Man, Isle of Wight, and Channel Islands.
- Irish Republic and other EU Countries.
COURIER DELIVERY TIMES
We have four weekday and three Saturday target time delivery slots for our courier service. While the vast majority of deliveries arrive by their target time, please be aware that these are not guaranteed delivery times.
IMPORTANT – if your delivery is time sensitive, then we recommend choosing an earlier slot or even have them delivered the day before.
Target time slots & costs:
- Monday to Saturday (UK Mainland Only):
Between 08:00 & 10:30
Between 08:00 & 12:30
Between 08:00 & 16:00 (Not available on a Saturday)
- Bank Holidays: There are no deliveries on Bank Holidays.
LATE DELIVERIES
It is rare that deliveries are late, but if they are it is usually down to matters outside the control of the courier or Eat My Logo. If deliveries are late due to reasons like the ones below, we cannot accept responsibility and no refunds will be issued:
- BAD WEATHER: This includes (but not limited to) snow, ice, floods, fog, and storms that are normally reported by local or national media.
- BAD TRAFFIC: This includes (but not limited to) road closures, accidents, roadworks, civil protests, emergency events, and large public events, i.e. sports, festivals etc.
DELIVERY ADDRESS INFORMATION
Address Accuracy – It is the responsibility of the ordering customer to ensure the delivery address and contact information is accurate and up to date. If the information is not correct, which results in a failed delivery, we will not be able to re-deliver the products, however you will still be liable for their cost.
Access to Delivery Addresses – Couriers will start delivering from 8am, so please ensure people are available to receive the delivery between 8am and 6pm Monday to Friday and 8am to 12pm on Saturday. If the courier cannot deliver due to the delivery location being closed for any reason, then Eat My Logo cannot guarantee re-delivery within the chosen delivery window or even on the same day. Re-delivery charges may apply.
Named Contact – As many businesses will not accept parcels that do not have a contact name on them, please ensure that you provide the contact name of a person at that site for whom the delivery is for. If a parcel is turned away due to there being no contact name on the consignment, or if the named person has left the company, we cannot guarantee re-delivery.
Calling Ahead – Unfortunately, we cannot arrange for the recipient to be contacted prior to delivery. Our couriers WILL NOT call ahead to notify a recipient of when they will be arriving. They will only contact the recipient or ourselves in the event that they cannot deliver the products to the delivery address.
Delivery Responsibility – Please be aware that our couriers are contracted only to deliver products to the first contact point at the physical address provided. The couriers are not responsible for ensuring they are received by the named person or taken to a specific location within a building.
DELIVERY LOCATIONS
Malls & Shopping Centres (e.g. Trafford Centre, Meadowhall, Bluewater, etc.)
If you want to send a delivery to a large shopping centre, the couriers may not be able to deliver via the shopping mall during trading hours. Deliveries are often taken in via the service area at the rear of the stores.
Each shopping centre will have its own rules as to how and when deliveries are received from couriers, please ensure you provide this information to us when placing the order. The mall should be able to give you guidance on arranging deliveries.
Conference Centres (e.g. NEC, Excel, Olympia, etc.)
Couriers cannot usually deliver directly to an exhibition stand and are restricted to delivery areas defined by the venue.
Please check with the venue regarding where your product needs to be delivered to.
Please ensure you provide details of the event name, event hall and the stand number.
Other Large Buildings & Complexes
If delivery is to a large building, such as an office, hospital, or school, it is the ordering customer’s responsibility to check with the receiving organisation if there are any specific delivery requirements for that location. You must then pass this information onto Eat My Logo.
Multi-site Deliveries
If your project is to multiple locations, we will require that all addresses are provided to us on a spreadsheet template that we will supply.
It is the ordering customer’s responsibility to provide accurate and up to date address data that can be uploaded into our courier system.
Please provide the data in the correct columns to ensure an accurate import (yellow columns are compulsory information).
Data provided in a different format, and therefore requires manual entry, is subject to a £2.50 per entry surcharge.
Our couriers will deliver to the addresses provided. If the order cannot be delivered because the address is wrong, the company has moved, the named person does not work there, or it is turned away, then we cannot arrange re-delivery. The products will be returned to the courier depot and destroyed.
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